Contact information

US ARMOR FORGE CONTACT & COMMUNICATIONS POLICY


US Armor Forge is committed to maintaining professional, secure, and efficient communication with customers, agencies, partners, and authorized purchasers.

This Contact & Communications Policy governs customer communications, support procedures, response expectations, and dispute resolution processes.

By purchasing from or communicating with US Armor Forge, you acknowledge and agree to the following terms.

1. PRIMARY CONTACT INFORMATION

Primary Customer & Order Support Contact:

Aaron Williams
CEO – US Armor Forge
aaronaf@armorforge.us

Official Website:
https://usarmorforge.com

2. CUSTOMER SUPPORT HOURS

Standard response hours are:

Monday – Friday
9:00 AM – 5:00 PM Mountain Time (MT)

Response times may vary based on:

  • production schedules,

  • trade shows,

  • government program support,

  • operational tempo,

  • holidays,

  • or high inquiry volume.

US Armor Forge will make reasonable efforts to respond to inquiries in a timely manner.

3. ORDER STATUS INQUIRIES

Due to the custom and production-based nature of many US Armor Forge products, customers acknowledge that:

  • lead times are estimates,

  • manufacturing queues fluctuate,

  • and updates may occur throughout production.

Customers are encouraged to allow reasonable time within the published production window before requesting escalation.

Orders that remain within disclosed lead times are considered active and in good standing.

4. COMMUNICATION METHODS

Official communications from US Armor Forge may occur through:

  • email,

  • website contact forms,

  • phone communication,

  • invoicing systems,

  • or authorized business messaging platforms.

Customers are responsible for:

  • providing accurate contact information,

  • monitoring their email inbox,

  • and ensuring communications from US Armor Forge are not blocked or filtered.

5. FRAUD PREVENTION & VERIFICATION

US Armor Forge reserves the right to request:

  • identity verification,

  • address verification,

  • purchase confirmation,

  • or additional compliance documentation

prior to fulfillment of regulated or high-value orders.

Failure to provide requested verification information may result in:

  • fulfillment delays,

  • order cancellation,

  • or refusal of service.

6. CHARGEBACK & PAYMENT DISPUTE COMMUNICATIONS

Customers agree to contact US Armor Forge directly before initiating:

  • payment disputes,

  • chargebacks,

  • bank reversals,

  • or fraud claims.

US Armor Forge maintains records of:

  • product descriptions,

  • lead times,

  • customer acknowledgements,

  • order history,

  • manufacturing allocation,

  • and communications

for dispute resolution purposes.

Orders under active chargeback review may be suspended pending investigation.

7. ABUSIVE OR THREATENING COMMUNICATIONS

US Armor Forge reserves the right to:

  • refuse service,

  • terminate communications,

  • cancel pending transactions,

  • or pursue legal remedies

in response to:

  • harassment,

  • threats,

  • fraudulent claims,

  • abusive conduct,

  • or unlawful behavior directed toward company personnel.

8. TECHNICAL & PRODUCT INFORMATION

Technical information provided by US Armor Forge:

  • is for informational purposes only,

  • may change without notice,

  • and does not constitute legal, tactical, or operational advice.

Ballistic products should only be used in accordance with applicable laws, manufacturer instructions, and professional training.

9. CONFIDENTIALITY & SECURITY

US Armor Forge may decline to disclose:

  • sensitive manufacturing information,

  • customer records,

  • testing documentation,

  • export-controlled information,

  • or operational details

except where legally required.

10. POLICY MODIFICATIONS

US Armor Forge reserves the right to modify this policy at any time without prior notice.

Updated versions become effective immediately upon publication.

11. CONTACT INFORMATION

US Armor Forge
Aaron Williams – CEO
aaronaf@armorforge.us
https://usarmorforge.com